How to Order a Tenant Screening Report
RentPrep has developed an easy and intuitive screening tool that allows you to order background checks on tenants within seconds.
Step #1: Sign up for a free account
You can Sign Up for your free account anytime by clicking Get Started button in the upper right.
Decide on a RentPrep Background Check or SmartMove Full Credit Report
Watch the how-to videos to learn about each product and how to order
Signup takes seconds.
Frequently Asked Questions
Click the any of the questions below to view the answer in detail
How does your service work?
At RentPrep we strive to make our ordering processes as easy as possible. If you want to order a report all you need to do is sign up for your free account, choose the package you want, and pay. It’s that simple! Check your email for a notification stating your report is complete
Do I have to sign a contract?
One of the main things that separates RentPrep from the rest of the competition is our “No Fee Guarantee”. There are no signup fees, no monthly minimums, no annual fees, and no contracts to be signed. If you order one report, that is all you will ever have to pay with us.
What is the turnaround time?
We pride ourselves in being a full service screening and investigation company, not a data company. All of our reports are hand-compiled by FCRA Certified Background Screeners stationed in our main office in NY, typically within 1-hour after you order. Because of this, you can be assured compliant and accurate reports.
What types of payments do you accept?
We accept Mastercard, Visa, American Express, Discover, and even PayPal when you order through our secured online portal. We use SSL certificates provided by Verisign (same security your banks use) in order to protect and secure your information.
Do you provide customer support?
Ever call a company you found on the internet only to find out that their customer support team is from India, or they don’t answer at all? We are proud to offer customer support Mon-Fri 9a-7p EST, either by phone, live chat, or through email.
Do you offer discounts?
Yes, we do offer discounts to all of our clients. When you sign up, you will be added to our monthly newsletter in which we send out promotional codes frequently. If you are a larger corporate client, we offer volume discounts to anybody who owns over 100 rental units.