Your quick screening just in the short time I have used you has saved me many times from renting to what looked like nice normal people that actually had a horrible criminal and credit history. I would never have suspected from looking at them. Thanks!
I am a new landlord and wanted some guidance after running my first credit/background report on a prospective tenant. I called and got the person who actually ran the reports (Derek), who was extremely knowledgeable and patient, and took time to answer my questions and address my concerns. I did not feel rushed; in fact, he was more than happy to talk me through everything. The customer service is top-notch and I will continue to use RentPrep for all of my tenant screening needs.
Fast, looks pretty detailed, shockingly so! Unfortunately I'm using the service along with other factors to consider renewing a current tenants lease. Wish I'd have seen all this before and avoided her in the first place, suffice to say I won't be renewing her lease and I will definitely be using rentprep BEFORE I start a new tenancy for someone else. Lesson learned.
I ran my first batch of tenant screening checks and I couldn't be happier with the service. I submitted my order after hours (9pm) on Tuesday and they were ready for download by 8:45am the next morning. When I had a question on one of the credit checks, I called and promptly received access to a customer service representative who had a thorough answer to my quick question. So easy!
Excellent service...Easy to use, I like the fact that they verified ME prior to allowing credit report submission and review on a prospective tenant. Another sign of a class operation. Would Recommend to all personal an professional property managers.
I used Rent Prep to screen my prospective tenants and I have been very happy with their services. Every time I sent an email to customer service, they replied right away with an answer and were very helpful. I got my reports very quickly. I would highly recommend using Rent Prep and I will be using them again in the future.
Every time I call, I get a person who answers the phone fast and gives great customer service. They are always friendly and ready to help. Love doing business with them!
I was very impressed with the speed and thoroughness of the results! Thank you for making our first rental endeavor a little easier!
I wish I found this service earlier, it could've saved me time and frustration. Their reports are reliable and quick. Their pricing is not a bait and switch where you're charged monthly unless you call to cancel. Their website with forms and guides is really geared towards homeowners who want to have protection, but also need to be in compliance with tenant laws.
I am so impressed with the quick turnaround time that Rent Prep provides. I was on the fence with a potential tenant(s) and Rent Prep took the guess work out renting to the individuals. Thank so much and I will be using you again!
Great experience end-to-end. I have only one property and just needed to run a quick check on a prospect. As she already filled out an application, I didn't want to use a service that would require her to sign up on her own. I contacted customer support to verify that I could use my own application and got a response almost immediately. I asked several other questions throughout the process and always received a rapid, courteous and informative response. Report was ready quicker than promised. A+++
Had a few questions and spoke to several very competent reps at length about our situation. Response was fast, based in the US, and I'm very impressed by the "hand-screening" so I can stay hands-off. What more could you ask for?
Easy process. Report was completed quickly. No tenant involvement is a huge improvement over our previous screening company.
Started using your service last year under the different name, now I think it's better and the website is a lot easier to use. Thanks for the good services at a good price. Yy tenants and I appreciate it.
Great service has not missed any problems. Price good all my screened tenants have been excellent with no issues! Saved me from many potential problems.